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Q: What if we already have a tape backup system?
Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can
be kept on the remote backup system. While, the tape system can be used to create a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer and
require less maintenance. The remote backup system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes.
Q: How long will a remote backup take?
Offices with high-speed internet connections should find this service comparable with tape drives. Dial up users will be able to do incremental backups in thirty to
sixty minutes depending on the amount of data to back up. The initial backup can take several nights to complete. We recommend backing up the most important files first and then selecting other files as the backup
progresses. Or, the initial backup can be run over the weekend.
Q: Onsite, Offsite - What's The Difference?
Basically, remote backups work like regular tape backups, with one important difference.
Instead of sending backups to a tape drive or other media attached to the computer being backed up, a remote backup sends encrypted file data over the internet to a computer file storage system safely offsite.
This usually happens at night while your business is closed and nobody is using the computers. It's completely automatic. In fact, you may forget it's working every night.
Q: Why Are Remote Backups Considered More Beneficial?
The data is immediately stored offsite using an automated backup system. Also, only an internet connection is needed. Completely eliminating the need for
expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.
Q: How Secure Are Remote Backups?
Very. All files are encrypted. You
can choose the encryption method from a list of the best standards including Triple DES, Blowfish & 256 bit AES (the standard the US Government has set for TOP SECRET material - no one has ever cracked it). The
software generates your own unique key so that only you can unlock the data.
Q: What is encryption?
Encryption is basically a mathematical formula that scrambles a data file. And the only way to
unscramble it is with the encryption code.
Q: How long do you keep my files?
This is controlled by the client software on your computer and can be modified to suit your needs.
Q: What happens if I go over quota?
We realise that each backup is important. We do not just cut your backups off when you reach quota. If you remain over quota we will contact you to discuss your needs and
options for either increasing it or modifying the way you backup to remain within the quota.
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